Better Together: Centrality Joins Forces with Intercity

Better Together: Centrality Joins Forces with Intercity

We're excited to share some thrilling news with you all. Centrality is embarking on a new chapter as we join forces with Intercity, a dynamic and award-winning managed services provider with an ambitious growth strategy, a rich heritage in technology and 40 years of experience. Intercity continue to expand their national reach, already holding a regional presence across Bolton, Northampton and Birmingham.

Joining the Intercity group transforms us into a £60M turnover company with over 325 colleagues. In addition to the Microsoft capabilities you’ve come to know us for, we will also be able to offer an extensive portfolio in Managed services, Cloud & Security and Communications.

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“I'm really pleased to see Centrality join the Intercity Group. Our combined expertise will allow us to provide a more comprehensive range of capabilities for our customers. Centrality's position as a Microsoft partner puts us in an elite group of accredited organisations, very few in the UK possess Microsoft credentials that we do. We've always maintained our people-first approach, making us easy to do business with, treating every customer as a partnership. Intercity shares these core values, meaning our customers can continue to expect the outstanding service they've come to know and love.” - David Keeling, CEO of Centrality.

As we integrate into the Intercity group, we will be joining them on their mission to be the best technology partner to work for and with. Their commitment to excellence is evident through their impressive accolades, including a 3-star Best Companies accreditation, a world-class Net Promoter Score of +90 and a gold rating by Investors in People. We're thrilled to become part of a world-class employer that prioritises the well-being and development of its people.



At the core of Intercity’s success is their people-powered approach. Their record year of growth in 2023 was driven by their vision to be the best technology partner to work for and with. We're inspired by their industry recognition, from being highly commended at the UK IT Awards to being named the 'Best Place to Work in IT' for two consecutive years. Moreover, their platinum EcoVadis rating highlights their commitment to sustainability and giving back to the community, while their industry-leading Net Promoter Score underscores their dedication to delivering exceptional customer experiences.

Joining the Intercity Group opens up new opportunities for us and our customers. By leveraging their broad capabilities in communications, managed services, and cloud & security, we're excited to expand our impact and deliver even greater value to our customers.

“We are thrilled to welcome Centrality to the Intercity Group. Centrality have grown significantly over the last three decades and become well-known for their innovative and forward-thinking solutions by taking a Microsoft and cloud-first approach. Our commitment to be the best tech partner to work for and with will only be strengthened with this news. We look forward to welcoming all Centrality colleagues and their

complementary expertise as they join the Intercity Group.” - Andrew Jackson, Intercity Group Chief Executive Officer.

The decision to join Intercity was made with the utmost care and consideration. We believe that joining the Intercity Group will bring tremendous benefits to our team, our customers, and our business as a whole. With the acquisition agreement signed, Mike Davies, founder of Centrality will step down from the business, he departs with huge pride for what the business has achieved, with gratitude for the dedication of his team and a positive outlook for Centrality’s future.

“Over nearly three decades, we have navigated challenges, celebrated milestones, and above all, built an organisation based on mutual respect, innovation and dedication. In stepping away from Centrality now, I leave with immense pride in what we have achieved and great optimism for what the future holds for Centrality within the Intercity group.

I am confident that, with the added strengths from Intercity, Centrality will achieve even greater heights. I look forward to watching the continued success unfold, knowing the foundation we all built is strong and will carry forward our legacy."


Following Mike’s departure, it will be business as usual for our customers, and it will be business as usual for our team. There will be no change in the day-to-day service you receive from us, we'll continue to serve our customers with the same dedication and professionalism that we always have.

"Our priority remains serving our customers with excellence and maintaining the high standards we're known for. It will be business as usual for our customers, and it will be business as usual for our team." - David Keeling, Chief Executive Officer of Centrality.

This is an exciting new chapter in our journey of growth and success. We are incredibly excited about the possibilities that lie ahead and look forward to embarking on this journey together as we welcome our new colleagues from Centrality. We’ll continue to bring you further details on the integration between our two businesses over the coming days and weeks.